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I used an app called artisoc standard 64bit When I tried to open an app one day, a file called hs_err_pid ○○ .log appeared on the desktop and the app no ​​longer opened (○○ is a number) .
I thought that it would be good to do the latest version of java by examining various things, uninstalling the app, java, and installing the latest version did not heal.
The contents of the file appear in the attached image (I'm sorry that it is hard to see).
I would be grateful if you could give me advice because I don't know where the problem is.

  • Answer # 1

    # EXCEPTION_ACCESS_VIOLATION (0xc0000005)
    ~ Omitted ~
    # Problematic frame:
    # C [ntdll.dll + 0xc0072]
    It seems that there is a problem with ntdll.dll because

    is written.

    Google Search-ntdll.dll
    By examining it, you can see various solutions. You may not be able to solve these problems, but please do so at your own risk.

    It may be a hand to use java8 (I feel very misguided).